Refund policy

30-day refund window
You have 30 calendar days from the date your order ships to request a refund. To start a request, email us at contact.jollyglow@gmail.com with your order number and the reason for the return. Our team reviews each request and will confirm whether it qualifies. Once approved, follow the instructions our team sends you — returns sent back without prior approval can't be processed.

Your statutory right of withdrawal (EU customers)
Separately from the policy above, if you're ordering from the EU you have 14 calendar days from the day you receive your order to cancel it for any reason, with no explanation required and no approval needed from us. Email us at [email] within that period and we'll refund you in full, including standard outbound shipping, within 14 days of receiving the goods back. Return shipping costs are yours in this case.

Faulty or damaged items
If your set arrives damaged, incomplete or stops working, email us at [email] with your order number and a photo or short video of the problem. We'll replace it or refund you in full, and we cover return shipping. Please contact us before sending anything back.

Won't pair with your phone?
Message us first. Pairing issues are almost always a Bluetooth permission the phone hasn't granted, and we'll walk you through it in a couple of minutes.

How refunds are issued
Approved refunds go back to your original payment method within 5–10 business days of us receiving and inspecting the return. Your bank may take a few extra days to show it.

Not covered
Items damaged by misuse, modification or improper installation, and returns sent back without prior approval from our team.

Contact
contact.jollyglow@gmail.com — we reply within 24 hours on business days.