Shipping policy

Where we ship
We currently ship to worldwide. If your country isn't available at checkout, we don't deliver there yet.

Shipping cost
Free on all orders. No minimum, no surcharges at delivery.

Processing time
Orders are prepared and dispatched within 1–3 business days of payment. Orders placed on weekends or public holidays are processed the next business day. During peak season (late November through December) processing can run to the upper end of that range.

Delivery time
7–12 business days after dispatch. In total, expect your order roughly 8–15 business days from purchase — around two to three weeks. These are estimates, not guarantees: customs, carrier backlogs and weather can add time, especially in December.

Christmas cut-off
Order by [December 1st] to be confident it arrives before Christmas. Orders placed after that date may not make it in time, and we can't guarantee delivery dates during the holiday period.

Tracking
You'll get a tracking number by email as soon as your order ships. Enter it on our [Track Your Order] page to see where the parcel is. Tracking can sit still for several days between scans and then jump forward all at once — a quiet stretch is normal and doesn't mean anything is wrong. If nothing has updated after 15 business days, email us at contact.jollyglow@gmail.com with your order number and we'll chase it.

Split shipments
If you order more than one set, they may arrive separately and on different days. You'll get tracking for each parcel.

Wrong or incomplete address
Please check your address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we'll reship it once you confirm the correct details; a second reshipment may be at your cost. We can only change an address before the order is dispatched — email us within [12 hours] of ordering.

Lost or damaged parcels
If your parcel is confirmed lost in transit or arrives visibly damaged, email contact.jollyglow@gmail.com with your order number and photos. We'll replace it or refund you in full.

Customs and duties
For deliveries within the EU, no additional duties apply. If we ship to your country outside the EU, any customs charges or import taxes are your responsibility and are not included in the price.

Contact
contact.jollyglow@gmail.com — we reply within 24 hours on business days.